THE SIGNIFICANCE OF HUMAN RESOURCES IN IMPLEMENTING BUSINESS PROCESS MANAGEMENT APPROACHES IN CONSTRUCTION COMPANIES AMID INCREASING SUSTAINABILITY REQUIREMENTS
Abstract
Purpose. The paper aims to substantiate the role of human resources in implementing business process management (BPM) approaches in construction companies under increasing sustainability requirements. Methodology. Business process management is considered an integrated managerial framework that combines process regulation, digital tools, and human resource practices to ensure operational efficiency and sustainable development. Particular attention is paid to integrating green HRM instruments with BPM, Lean, Six Sigma, BPR, Kaizen, TQM, Agile, and ERP approaches. Findings. It is determined that aligning HR practices with BPM enables systematic waste reduction, improved process transparency, the development of sustainability-oriented competencies, and support for digital transformation in construction companies. A stage-based model of HR impact on BPM is substantiated, covering identification, modelling, evaluation, optimisation, automation, and continuous monitoring of processes. Practical value. The results justify practical directions for integrating green HRM into process management to strengthen organisational adaptability, improve environmental and economic performance, and enhance the long-term competitiveness of construction companies.
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